Returns & Exchanges
At Woolx, we want you to love your merino wool gear, which is why we offer a 30-day window for returns or exchanges on all unworn items with tags attached. Our goal is to ensure you find the perfect fit and comfort for all your outdoor adventures.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.
Pack Your Items
Place the unwashed, unworn items back into their original packaging and securely attach the shipping label to the outside.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing