Frequently Asked Questions
Everything you need to know about your Woolx Merino Wool experience.
What makes Woolx Merino Wool different from traditional wool?
Unlike traditional wool which can be itchy and bulky, Woolx uses ultra-fine Merino fibers that are incredibly soft against the skin, moisture-wicking, and naturally odor-resistant for all-day comfort.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle and tumble drying on low heat. Always avoid bleach and fabric softeners to maintain the fiber integrity.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags attached within 30 days of delivery.
Do you offer international shipping?
Yes, Woolx ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific address.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a technical, athletic fit.
Is Woolx clothing ethically sourced?
Absolutely. We are committed to ethical fashion and only source our Merino wool from non-mulesed sheep. Our manufacturing partners adhere to strict fair labor standards and environmental regulations.